Monthly Archives: December 2020

New Year 2021 bank holiday arrangements

Information regarding where to access medical help between the 1st January and the 3rd January 2021

  • During December, Covid infections have risen sharply in London and this has led to increased demand for hospital care.
  • Please be aware the 111 service is currently under extreme pressure in our area. GP surgeries are open, except on weekends and bank holidays.
  • If you need non-covid medical help this bank holiday weekend between 8am and 8pm, please call the extended hours GP service on 020 8280 2785. If you are calling outside these times, please go to  or call 111.
  • If you have COVID symptoms, please go to  or call 111. In a medical emergency, you should dial 999 as usual. Thank you for supporting the NHS
  • If you have a medical emergency please call 999 as usual

NHS England North West London Public messaging – Pausing planned procedures – due to rise in Covid-19 numbers

Public messaging – Pausing planned procedures – due to rise in Covid-19 numbers

Like the rest of the capital, hospitals across North West London are now very busy. At a sector and trust level, we’ve launched plans to care safely for this increase in patients and actions include standing up additional critical care capacity with some staff redeployed and on standby for redeployment to support patients.

With admission rates still rising due to Covid-19, we have made a decision to reduce our levels of non-urgent, planned care and some outpatient appointments. This will allow us to continue to provide all urgent and emergency care, including cancer care.

Patients who are affected by this decision will be contacted directly as soon as possible. If they do not hear from us, patients should visit their hospital or attend their phone/video appointment as planned.

We are already taking every precaution to ensure our patients, visitors and staff are safe in our hospitals and encourage patients that require urgent or emergency care to access the support they need.

We know this will be disappointing news for those waiting for planned treatment, and we are sorry for this. We will monitor this position on an on-going basis so that we can stand back up non urgent care as soon as possible.


To keep patients on our wards safe, visitors will not be able to attend any of our sites, however, compassionate visits to vulnerable individuals can still be arranged with ward teams.

Accessing NHS services

If you need medical attention, the NHS is open, contact your GP, use the 111 online service or call 111. In a medical emergency, as always, you should dial 999.


Tier 4 guidance


We advise residents to follow the tier 4 national guidance over the Christmas period to stay at home, with their household and minimise contact with others.


The full tier 4 guidance can be found here  – Tier 4: Stay at Home – GOV.UK ( – with a summary below:


  • It is vital to follow the “Hands, Face, Space” guidance – and that get a test locally if you develop any Covid-19 symptoms.
  • Stay home unless making essential journeys
  • All non-essential shops and close contact businesses, including hairdressers, nail salons and gyms in the borough will close
  • People should work from home if they can
  • No mixing of households allowed indoors
  • No overnight stays outside your household or support bubble in Tier 4
  • We should not travel outside of your local Tier 4 area
  • We are allowed to meet one other person outdoors


We wish you well during this very difficult time.

Covid – 19 vaccination programme

Covid-19 vaccination programme

This week, the NHS in NW London started to deliver the Covid-19 vaccine, in line with the government’s priority list of which people will get it first.

This is a very exciting development and we want to be clear about how it will work for local people.

The NHS will get in touch with you directly when it is your turn to be vaccinated.

  • Please don’t contact your doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance.
  • The NHS will contact you when your turn comes in the months ahead. If you are contacted, please do attend the appointment.
  • We would encourage those over 80 and in the government’s priority list to be ready to accept their invite when called by their GP, reading the covid19 vaccination guide for adults leaflet is a god way to prepare – you can find this leaflet here.
  • You can also hear local GP Genevieve Small talk about her experience of having the vaccine.
  • In the meantime, it is vitally important that we all continue to follow the national public health guidance: wash your hands regularly, wear a face covering in enclosed spaces and maintain safe social distancing. Covid-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.




It will take time to vaccinate everyone in this first group. The phased vaccine supply means the bulk of vaccinations for high risk groups will inevitably take place between January and April – so please be aware you may not be called until then.


FAQs –