Covid 19 – Important information regarding appointments

Dear patients,

Due to the escalation of Covid 19 the recommendation from NHS England is that we move to a telephone triage system for all GP appointments. This is to delay the spread of the disease and to try and protect key NHS staff.

For patients this will mean from Monday 16th March 2020 you will need to ring the surgery if you require an urgent appointment to see the GP. The receptionist will record some details and they will be passed to the GP who will telephone you and if needed book an appointment for you. They will only call you back once so please ensure that your telephone number is correct on our records.

All booking for advance appointments both via the online system and by telephone have been suspended and all appointments have been cancelled that have been made in advance.

Repeat prescriptions – please try and avoid coming into the surgery. Email your request to admin.pitshanger@nhs.net and nominate a pharmacy where we can send the prescription to electronically.